SunTrust Bank in 1700 Rosemont Avenue

Customer Reviews about SunTrust Bank:

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  they have the worst customer service ever I went to make a deposit at my dads bank(he has been a customer for 40 years) and they ask me for the full account number or social and would not except his name or the last 4 of the account number and would not even look it up. I was so mad when I left this branch. No wonder why they have a voicemail that goes directly to their branch manager they are that bad. It is a security risk for someone to give me there account number and social for a deposit. no other bank does that. Update and of course the unprofessional manager never called back. if yo bank at this place please pull your money out and go to another bank
  By J washington, August 28, 2017
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  By far the worst suntrust branch in the area. They treat blacks and other minorities in a condescending manner. They hardly answer the phone and use caller ID to determine who's call to answer. My husband dropped off documents to patti but the following day Noone could locate them. After searching for 30 minutes then my husban mentioned that he left the documents with a white lady but couldn't recall her name. This is when patti decided to speak up and said " I dropped them on the table there". Really is this how suntrust handles confidential information? I followed up with them this morning but was immediately placed on hold, Roslin placed me on hold for 2 minutes then disconnected the call. I called back again assuming she disconected the call by accident but ofcourse noone answered my call which means that it was done intentionally. I later received a return call from Michelle 6 hours later but when I told her that she made changes to my account without my knowledge or consent I was placed on hold for 25 minutes. Then the call was forwarded to the central line and disconnected again. The lines are forever long at this location, noone moves with a sense of urgency. I plan to move my business to another institution where the employees understand that blacks and minorities are now educated and working class professionals. Treat everyone equally and with the same respect you would like as a customer!!!
  By Cute& Handsome, June 22, 2017
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  This bank is extremely slow. It is best to bank at another bank
  By James deLeon, December 13, 2016
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  Staff is great! But the phone reps. Are horrible! Told me could not help with credit card statement! And to take a chill pill and call a local bank location on Monday
  By Woodrow Robinson, November 15, 2016

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About SunTrust Bank in Frederick